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Speak to a vet online. DNB’s pet insurance covers free video appointments with veterinarians at FirstVet in the event of injury or illness.
Start a video appointment with a veterinarian
An online veterinarian appointment works in the same way as a normal vet appointment, but by video. All you need is a mobile phone, tablet or PC with a camera.
Always have access to a vet in your pocket
When you have DNB pet insurance, you get an unlimited number of video appointments with a vet each year, should an injury or illness occur. If you have your mobile handy, you can rest assured that you’ll get help if anything should happen, whether you’re at home or away. FirstVet is open 24 hours a day, 7 days a week.
How to get in touch with a vet
Register your case with Fremtind
Before you book a video appointment with the vet, you need to register the case with Fremtind.
It is necessary to get an injury number that is used when you contact FirstVet.
Activate a free video consultation
Register your claim number and telephone number in the link you get from Fremtind after reporting your claim.
Make an appointment
When you have registered with Fremtind and followed the instructions, you can book an appointment.
To book an appointment, log in to firstvet.no or in the FirstVet app by entering the telephone number you registered with when you activated the free video consultation.
Follow the registration steps at FirstVet. Enter the pet’s information and select DNB as the insurance company.
Describe the symptoms and choose a time that suits you. It’s also possible to upload a picture, which may make it easier for the vet to give a good assessment.
If it’s urgent, there are often drop-in times available.
Video appointment
The consultation takes place via a video appointment. FirstVet will send a text message before the meeting – then you can log in to the app or on the website. All veterinarians are licensed to practice in Norway.
After the consultation
FirstVet will make a diagnosis and help provide suitable treatment. If your pet needs additional examinations, you will get a referral.
After the appointment, the medical records and the vet’s advice will be sent to you. The records are always available in the app.
Low-threshold veterinary services
Sometimes it can be difficult to know when to visit a vet clinic and when you can wait. – Maybe you’re staying in your cabin in the mountains or forest, far away from the closest vet? With pet insurance, you get access to online veterinarians so you can easily get guidance, advice and referrals when required. This lowers the threshold for getting help and avoids unnecessary veterinary visits. With pet insurance, you can contact FirstVet as often as needed, should your pet get injured or ill.
Has your pet had an accident or injury?
Start a video appointment with a veterinarian or report your pet’s illness or injury online.
Questions and answers about online vets
Are there long wait times?
No. The average wait time is under 30 minutes.
What is FirstVet?
FirstVet is a digital veterinary service that offers video consultations to pet owners so they can get help and advice – regardless of their location.
Do I have to pay an excess?
No, if you have DNB pet insurance, you are covered for one free video consultation for every new injury or suspected illness. Experience shows that most people use the service on average once to twice per year.
Can I trust the information I get by video?
Yes, you can. All vets associated with FirstVet have a Norwegian veterinarian license and have experience from veterinary clinics or animal hospitals.
FirstVet will make a diagnosis and help provide suitable treatment. If your pet needs additional examinations, you will get a referral.
Can FirstVet issue prescriptions?
Generally speaking, no. FirstVets policy is that prescription medicines should only be prescribed after a physical examination. However, tick medicine can be prescribed, and FirstVet offers a separate service for this which is not covered by the insurance.
Will I avoid visiting a veterinary clinic after a consultation with FirstVet?
Most questions are resolved via the video consultation. Some will still need to be referred to veterinary clinics. In that case, you will also get a recommendation for how soon you should visit a clinic.
Does FirstVet affect the price of my insurance?
No, it doesn’t affect the price of your insurance.
Start a video consultation and get reliable help from a veterinarian.
What can I ask the vet about?
All vets have a Norwegian qualification certificate and extensive experience. Here are some examples of what the vets and specialists can help with.
- Vomiting and diarrhoea
- Eye and ear problems
- Poisoning
- Itching and skin problems
- Coughing and sneezing
- Injuries and accidents
