The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. If you are experiencing problems with Comcast Xfinity, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Comcast Xfinity users affected:
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chicago, IL | 563 |
| Houston, TX | 375 |
| Philadelphia, PA | 245 |
| Seattle, WA | 241 |
| Washington, D.C., DC | 241 |
| Atlanta, GA | 212 |
| Denver, CO | 207 |
| San Francisco, CA | 150 |
| Miami, FL | 142 |
| Indianapolis, IN | 141 |
| Sacramento, CA | 141 |
| Orlando, FL | 136 |
| Boston, MA | 125 |
| Detroit, MI | 118 |
| Portland, OR | 114 |
| Minneapolis, MN | 111 |
| Brooklyn, NY | 98 |
| Salt Lake City, UT | 90 |
| Oakland, CA | 90 |
| Jacksonville, FL | 89 |
| Pittsburgh, PA | 67 |
| Tampa, FL | 64 |
| New York City, NY | 59 |
| San Jose, CA | 59 |
| Tacoma, WA | 47 |
| Reno, NV | 46 |
| Fort Myers, FL | 40 |
| Saint Paul, MN | 39 |
| Albuquerque, NM | 38 |
| Knoxville, TN | 36 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
Web Designer & Manyyyy Other Tings (@TheUnderGoatTLV) reported @Xfinity @comcastcares Y’all didn’t fix the problem and I’m sure you won’t from these here tweets since it’s been almost weekly. Y’all suck ***
- Lisa D Canamore 🍀 (@canagirl95) reported
@Neraka51279973 @comcastcares @Xfinity It's so frustrating!!! It's the only internet option where I live so I'm stuck with them, crappy service & all...
- Uncle Rick (@Korto28) reported
@Xfinity for a internet company your system should work better. It’s trash. It’s told me it would connect me an agent but never does. Just provides the same worthless answers any computerized system does. Fix your system.
- 𝒦𝒢 𝒞𝒶𝓁𝒾🖤 (@CaliQueen916_) reported
@Xfinity No more issues on my end, but yes I was in the area of an outage for about 2 hours. Again there was no warning or anything
- sentences424 (@sentences424) reported
Comcast is my house again why but depressing thoughts of **** today gg finally try to die a reddit for falling rocks lol
- Sharon Walker -1 of 81 Million Great Americans (@SharonWalkLoud) reported
****SCAM ALERT*****Received a call offering reduced bill for Xfinity. After 20 minutes on phone he gave me a confirmation code to call billing and I was directed to purchase E Bay credit cards with $360 loaded to prepay first 3 months and an 888 # to call to start service.
- DriveWithCompassion (@DWCompassion) reported
@Xfinity @comcastcares My suggestion would be stop focusing on expanding and start focusing on customer support. Making a huge move into mobile while customer support for cable and internet is very poor, is a recipe for disaster regarding your customers. Thank you for getting back to me.
- Allen Robinson Stan Account Els 20/3 ™️ (@els20_3) reported
@KingThelonious @Xfinity One day I just called these guys instead g @ATT and never had that issue again
- Dani🌹 (@Dani_Sayss) reported
Xfinity has been giving me the worst experience while trying to transfer my services.
- WideShoes (@ShoesWide) reported
@Xfinity When I call to have my wifi reset, I don't lose an internet connection... And my wifi issues continue. What do I do if the signal does not reset the modem?
- Chris Berry (@playultm8) reported
@Xfinity @framboises99 Hey @xfinity, we rely on this connection for work and school. Your online status updates have dropped any estimated time for a fix, and your automated system refuses to connect us to a live rep. This is not acceptable. We need to know if this will be a few more hours, or days.
- Xfinity (@Xfinity) reported
@DWCompassion Hey there. Sorry to see you've been having trouble. We have a support team available here to help; send a DM to @ComcastCares with your info any time.
- BIG BANX ***** 💪🏽 (@AshtonBanx) reported
Xfinity must be out the damn mind
- Keet (@Keet_90) reported
So FiOS is offering me a cheaper and faster internet service than Xfinity I think it's safe to say I'm probably going to make the switch. I just hope Verizon don't have me on hold forever
- nikata (@nik_ata) reported
@themorrancave You incorrectly implied his effort at getting Comcast to improve their customer service was bought off by them providing him personally good customer service. And you didn’t correct your mistake. Not offhanded; it was 1/2 the supporting evidence of the thesis of your essay
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